Frequently Asked Questions

Apex Group USA accepts a variety of payment methods to ensure convenience for our customers. We accept both checks and major credit cards for all our products and services. If you have any specific questions about payment options, please feel free to contact us.

Apex Group USA primarily supplies impact windows, doors, hurricane shutters, shades, and screens to Broward County, FL. Additionally, we provide export services to the Caribbean. For more information on our service area or to discuss specific needs, please contact us.

At Apex Group USA, we offer a diverse range of impact windows and doors, including single-hung, double-hung, casement, sliding, and picture windows. Our door offerings include French doors, sliding glass doors, and entry doors, all designed to meet rigorous impact resistance standards. These products are suitable for both residential and commercial properties, ensuring safety and durability while enhancing aesthetic appeal.

Yes, all our impact windows, doors, and hurricane shutters are rigorously tested and certified to meet or exceed industry standards for hurricane resistance. This includes compliance with Florida Building Code (FBC) and Miami-Dade County requirements. They are engineered to withstand high winds and impact from flying debris, providing robust protection during extreme weather events.

Our screens and shades are crafted from materials that offer excellent UV protection. These materials significantly reduce the penetration of harmful ultraviolet rays, helping to protect your interiors from sun damage, fading, and excessive heat. This feature not only protects your furnishings but also contributes to a cooler and more comfortable indoor environment.

Absolutely. We specialize in providing custom solutions tailored to your specific needs. Whether you require unique sizes, colors, or designs, our team will work closely with you to ensure that your windows, doors, screens, and shades are perfectly suited to your project. Customization options include frame colors, glass types, hardware finishes, and more.

The lead time for orders varies based on the complexity and customization required. Generally, standard orders are fulfilled within 2 to 4 weeks. For highly customized products, the timeline may extend slightly. Once we have a clear understanding of your requirements, we will provide a more precise delivery schedule.

Currently, Apex Group USA primarily focuses on supplying high-quality products and does not provide installation services. However, we plan to add installation services soon. In the meantime, we can recommend a network of trusted and experienced professionals who are familiar with our products, ensuring that your windows, doors, screens, and shades are installed correctly for optimal performance.

Our impact windows and doors are designed for minimal maintenance. Routine cleaning with mild soap and water will keep them looking and functioning like new. It's also advisable to periodically inspect seals and operational components to ensure everything remains in top condition. Lubricating moving parts and checking for any wear and tear will help extend the lifespan of your products.

Yes, our impact windows, doors, and shading solutions are crafted with energy efficiency in mind. They feature advanced technologies such as Low-E glass coatings and insulated frames that help maintain indoor temperatures by reducing heat transfer. This improves comfort and can significantly lower your heating and cooling costs, contributing to overall energy savings.

Many of our screen and shade products, including Zip Tex Rollup Screens and Retractable Awnings, are available with motorized options. These motorized systems can be easily controlled via remote, switch, or integrated into your existing home automation system, providing convenience and enhanced functionality.

The warranties we offer vary depending on the specific product being purchased. Impact windows and doors typically come with warranties ranging from 5 to 10 years, while the warranties for screens and shades are based on the manufacturer's terms. We would be happy to provide you with detailed information on the manufacturer's warranty terms for any of our products to ensure peace of mind and long-term reliability.

Yes, our hurricane shutters, such as Rollup Shutters and Accordion Shutters, are designed for ease of use. Rollup Shutters can be motorized for automated control, while Accordion Shutters are engineered for quick and effortless manual deployment. Both options provide dependable storm protection with minimal hassle.

Absolutely. We provide a wide range of products that meet the stringent requirements of commercial applications. Our impact windows, doors, screens, and shades are designed to comply with commercial building codes, offering the necessary durability, security, and aesthetic appeal for various commercial properties.

For the most accurate measurements, we recommend professional assistance. However, if you choose to measure yourself, follow these steps:

• Measure the width at three points: top, middle, and bottom. Record the smallest measurement.
• Measure the height at three points: left, center, and right. Record the smallest measurement.
• Use inside frame dimensions for an accurate fit.

These measurements will help ensure your new windows and doors fit perfectly.

For detailed pricing information, please contact us directly to request a quote. Our team will work with you to understand your specific needs and provide a customized quote based on your project requirements.